Donation refund policy



Millennium Water Story (MWS) has adopted a donation refund policy to ensure fair and transparent processing of contributions from its supporters. MWS expects that all donors will exercise due care and diligence while making donations. However, it also recognises that a donation may be made erroneously, or donors may change their mind afterwards.

In order to accommodate these possibilities, MWS adopts a donation refund policy and may also seek further information / documents from the donor. However, MWS is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations.

If you would like your donation to be refunded, you must request MWS in writing (by email) for a refund and your request must reach us within 15 days from the date on which you made the donation.

The written request stating the reason for requesting refund must contain the following information pertaining to the donation:
1. Date of donation
2. Donation amount
3. If donation was made through credit card, please provide Credit Card no. (last 4 digits only)
4. If donation was made online, please provide the Donation-ID


The email should be sent to:  op@millenniumwaterstory.org



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